FAQ
What is an escape room?
An escape room is an immersive adventure game where players solve puzzles, find clues, and complete challenges within a themed room to unlock themselves within a set time limit.
How do I book an escape room experience?
To book an escape room experience, visit our website and browse through the available rooms and time slots. Select your preferred room, date, and time, then proceed to the booking and payment process.
How many people can participate in an escape room game?
The number of participants varies depending on the specific escape room. Typically, our rooms accommodate teams ranging from 2 to 6 or even 7 players.
What happens if we can't solve the puzzles in time?
The main objective is to have fun and enjoy the experience. If your team doesn’t solve all the puzzles within the allocated time, our staff will guide you through the remaining steps upon request and provide a debriefing on the remaining puzzles.
What happens if I arrive late for my scheduled escape room experience?
We strongly recommend arriving 15 minutes prior to your scheduled time. If you arrive late, you may not receive the full allotted time for your game. Unfortunately, we cannot guarantee entry for late arrivals.
Is there an age limit for participants?
Generally, our escape rooms are designed for players aged 12 and above. However, some rooms may have specific age restrictions or guidelines. Young participants must be accompanied and supervised by an adult.
Are the escape rooms challenging?
Our escape rooms are designed to offer an exciting challenge to all participants. The difficulty level varies between rooms, and hints are available if teams get stuck. We strongly recommend using the hint button whenever you feel like you are stuck within the game process.
Are escape rooms safe?
Yes, our escape rooms are safe and monitored. Emergency exits are always accessible, and our staff provides instructions and guidelines before the game begins.
What should I wear or bring to an escape room?
Wear comfortable clothing and avoid high heels or restrictive attire. You won’t need any special equipment, but bringing your problem-solving skills and a positive attitude will greatly enhance your experience.
Can I cancel or reschedule my booking?
We have a cancellation and rescheduling policy in place. Please check our website or contact our customer service for details regarding cancellations, rescheduling, or refunds.
Do you offer group or corporate bookings?
Yes, we cater to groups, especially birthday parties and corporate events. Please get in touch with us through our website or contact our team directly to discuss group bookings, special events, or custom experiences.
Are there any special discounts or promotions available?
We occasionally offer promotions, discounts, or special packages. Check our website regularly or subscribe to our newsletter to stay updated on any ongoing deals or upcoming offers.
How far in advance should I book an escape room?
We recommend booking your escape room experience in advance, especially during peak times or weekends, to ensure availability. However, we also accept same-day bookings based on availability.
Are the escape rooms wheelchair accessible?
For technical and safety reasons, some of our escape rooms are unfortunately not wheelchair accessible. Please contact us in advance so we can provide information on the accessibility of specific rooms or make necessary accommodations.
How is participant privacy protected?
Participant privacy is a top priority. We adhere to strict data protection regulations and ensure that recorded footage is only accessible to authorized personnel. Additionally, we do not store any personal information captured during the game.
How often are escape rooms cleaned and sanitized?
Our rooms are cleaned daily and objects are regularly disinfected by our game masters.
Can I bring food or drinks into the escape room?
To maintain the cleanliness of our rooms and equipment, we request that no food or drinks be brought into the escape rooms. However, we have designated areas where you can enjoy refreshments before or after your game.
Can I bring my pet to the escape room?
For the comfort, hygiene and safety of all participants, pets are not allowed inside the escape rooms. Service animals, however, are permitted upon prior notification to our management.
Can I take photos or videos inside the escape room?
To preserve the secrecy and fairness of the game for future participants, photography and videography inside the rooms are not permitted. However, you are welcome to take photos in designated areas outside the rooms.
What sets your escape rooms apart from others?
Our escape rooms are designed with intricate storylines, immersive themes, and innovative puzzles, providing a unique and unforgettable experience for all participants. We guarantee that your experience in The MindTrap Escape Rooms will be one to remember!